1. Purpose

The cancellation and refund policy is designed to protect customer rights and ensure a transparent and efficient processing time.

2. Order Cancellation Policy

  • For unprocessed orders: Customers can request to cancel their order within [12/24] hours of placing it without incurring any charges.
  • For orders in processing or already shipped: Please contact customer service for assistance on a case-by-case basis. Some orders may not be cancelable once confirmed or handed over to the shipping carrier.

3. Refund Policy

  • 100% refund if the order is canceled due to our fault (out of stock, system error, etc.).
  • Partial or no refund will be given if the cancellation is due to the customer, depending on the time and status of the order processing.
  • Refund processing time:
    • For payments via bank transfer/e-wallet: 3–7 business days.
    • For payments via international cards (Visa/MasterCard): 7–15 business days depending on the issuing bank.

4. Cancellation and Refund Request Process

Submit your request via email to [support@companyname.com] or hotline
+000 000 000
.
 
Provide your order number and reason for cancellation/refund.
 
Our customer service department will verify the information and process your request within [24–48 hours].
 
You will receive notification of the result via email or text message.

5. Note

  • Third-party fees (banks, payment gateways, shipping carriers, etc.) will be deducted from the refund.
  •  
    This policy may be updated without prior notice. Please check regularly for the latest information.