Frequently Asked Questions (FAQs)

1. How do I know if the product is available?

• You can check the product status directly on the company’s website or contact customer service for accurate information.

2. Does the company provide product installation services?

• Yes, the company offers free installation services for products such as laser cutting machines and hydraulic lifting tables within the city limits. Installation may be charged for other areas.

3. Does the product come with a warranty?

• All of the company’s products are covered by a warranty according to the warranty policy of each product type. Typically, the warranty period is 12 months from the date of delivery.

4. How do I change my order or request to cancel it?

• If you wish to change or cancel your order, please contact customer service within 24 hours of placing your order. After this time, the order cannot be changed or canceled.

5. Can I return the item if I’m not satisfied?

• The company accepts exchanges or returns within 7 days of receipt if the product is defective due to manufacturing faults. The product must be intact, unused, and accompanied by a complete invoice and receipt.